Frequently Asked Questions

Common signs include water stains on ceilings below the deck, musty odors, visible mold or mildew, peeling paint, soft or spongy deck surfaces, pooling water that doesn't drain, and rust stains around fasteners. If you notice any of these signs, it's important to get a professional inspection.

Yes, FLIR thermal imaging is included in all our comprehensive deck inspections at no additional cost. This advanced technology helps us detect hidden moisture and temperature variations that indicate water intrusion behind surfaces.

Absolutely. Our team has extensive experience with all deck materials including vinyl/PVC, wood, composite, concrete, tile, and specialty surfaces. Each material requires specific inspection techniques, which our technicians are trained to perform.

No, our inspection methods are completely non-invasive. We use advanced moisture detection equipment, thermal imaging, and visual assessment techniques that don't require removing or damaging your deck surface.

Yes, our detailed reports are specifically formatted to meet strata council requirements and insurance company standards. They include photographic evidence, moisture maps, technical findings, and professional recommendations.

We typically schedule inspections within 2-5 business days of your call. For urgent situations involving active leaks or water damage, we offer emergency service and can often respond within 24 hours.

We serve all of Metro Vancouver, Fraser Valley, and surrounding areas as standard service. We also provide service to Vancouver Island and BC Interior for larger projects. Contact us to confirm service availability in your specific location.

Most residential deck inspections take 1-3 hours depending on the size and complexity of the deck. Larger commercial properties or multi-unit buildings may require additional time. We'll provide an estimated timeframe when scheduling.

Our comprehensive reports include visual documentation with photos, moisture maps, thermal imaging results, detailed findings, leak source identification, repair recommendations with priority levels, and maintenance suggestions.

We specialize in leak detection and diagnostics only. However, we can recommend qualified contractors and provide detailed specifications for repairs. We also offer post-repair validation testing to ensure leaks have been properly addressed.

Inspection costs vary based on deck size, complexity, and location. We provide free quotes over the phone and offer competitive pricing with no hidden fees. Contact us at (604) 239-9934 for a personalized quote.

With our advanced equipment and 25+ years of experience, we have a very high success rate in identifying leak sources. In the rare case we can't locate a leak, we'll work with you to explore additional testing options at no extra charge.

Yes, drainage testing is a key part of our inspection process. We test drain flow rates, identify blockages, assess water pooling areas, and evaluate the overall drainage system effectiveness.

Yes, all our technicians are fully licensed and we carry comprehensive liability insurance and WCB coverage. We're also BBB accredited and maintain all required certifications for professional leak detection services.

Light rain doesn't prevent most inspection activities, and can actually help identify active leaks. However, heavy rain may require rescheduling certain tests. We'll work with you to find the best conditions for accurate results.

Yes, we have experience inspecting decks on high-rise buildings and multi-story structures. Our team is equipped with proper safety equipment and follows all safety protocols for elevated work. We coordinate with building management and strata councils as needed.

We stand behind our inspection services with a satisfaction guarantee. If you're not completely satisfied with our inspection or report, we'll work to address your concerns. Our detailed reports are backed by our professional reputation and 25+ years of experience.

A leak inspection focuses specifically on identifying active or potential water intrusion points in your deck system. A building envelope assessment is more comprehensive and covers the entire exterior building system. We specialize in deck-specific leak detection for more targeted and cost-effective diagnostics.

While we don't handle insurance claims directly, our detailed reports provide the documentation insurance companies typically require. We can also provide expert testimony or additional documentation if needed to support your claim.

We recommend annual inspections for older decks (10+ years) or decks with previous leak issues. For newer decks, inspections every 2-3 years or after severe weather events are typically sufficient. Strata buildings may require more frequent inspections based on their maintenance schedules.